FAQS | MyStay

What language versions are available?
MyStay runs in English by default. Other languages ​​are available, i.e. Italian, Spanish, German, Russian, Dutch, Czech and Slovak. If the available language offer is insufficient for you, you can request the creation of a new language.



How long does it take to prepare a MyStay profile?
You can prepare a profile within a few hours after undergoing online training.


How will I promote my MyStay profile to my guests?
This is done automatically, using integrations and pre-arrival or in-stay messaging, but also using QR codes, Smart catalogue, wifi landing page, in-room tablets and other marketing tools, that we will be happy to help you with. ”


Will we have access to statistics? How can we monitor usability?
MyAdmin profile includes easy to access reports and statistics for you to check any time.



Does MyStay require the installation of additional software at the reception?
No additional software installation is required.



Is real time chat available? How can we respond to chat messages?
MyStay provides integration with FB Messenger and WhatsApp. If your hotel is used to communicating with guests through these channels, you can easily enable this feature in MyAdmin. Guests will find the Messenger or WhatsApp icon directly on the Guest Web.



Who owns the data I upload to the system?
Everyone remains the content owner of their own profile.


Text messages


How many Text messages can we send each month?
You are not limited by any limits.



What is the cost of MyStay?

The price for MyStay services depends on the selected package. The price is calculated based on the size of the accommodation.


How much is the setup fee?

The price for setting up a profile depends on the selected MyStay service package. The fee is one-time.


How much is for integrations?

Fees depend on the type and type of integration. Please contact us here for more information.


How is MyStay paid for?

When signing the contract, you can choose whether you want to pay monthly, quarterly or annually. Then an invoice is sent to you and you can make the payment by bank transfer or Paypal.



Do I need any integration to use MyStay?

Integration on PMS or KMS is not absolutely necessary, but it provides complete automation of the systems and is more than recommended. If you do not want to integrate your PMS system on MyStay, it is possible to use manual data imports and exports.



What does one-way integration mean?

One-way integration means sending the necessary data from your PMS to MyStay – i.e. reservation number, arrival / departure date, reservation contact details, reservation name and surname, nationality, amount to be paid, room number and more. Two-way integration means sending data from your PMS to MyStay and sending data from MyStay to PMS – i.e. completed check-in data from forms, information about the payment made, information about ordering services, two-way integration kiosk, etc.



How will you get data our PMS?

Through integration with your property management system.



What integration do you provide?

Our integrations are available here. If you do not find your current or preferred system, do not hesitate to contact us. We are constantly connecting new systems.


What is the length of the contract? What are the cancellation terms?

The contract is signed for an indefinite period, but at least for a period of 6 months. This does not apply to pilot cooperation, where it is possible to pilot MyStay for a shorter test time. The conditions of cancellation depend on the type of contract. Contact us for more information.


How long does it take to create a hotel profile?

After signing the contract, your profile is created within 24 hours.


How long does integration take? When can our guests start to use MyStay? 

Integration always depends on the type of PMS or KMS you are using, it can take several days or weeks.


How do we sign contracts?

We sign contracts online, including the consent to Terms & Conditions .

Have a different question, or want to talk to us?

Contact us